Returns

If you aren't completely satisfied with your purchase, you have the option to return it within 14 days of purchase either online or in store. For in-store returns, you are kindly requested to provide the digital invoice or order number.

Online Returns:

• To initiate an online return, simply visit your account's ‘orders’ section and submit a return request.
• The return window for online returns is 14 days, and processing typically takes 2-5 days.
• If your purchase includes both returnable and non-returnable items, the entire invoice will be considered non-returnable.
• For cash-on-delivery orders, the refund will be credited to the customer's bank account within 3-7 business days.
• Should you wish to exchange a returnable online purchase, you have the option to return the item in store or online and then make a new purchase for the desired item.

In-Store Returns:

• For in-store purchases, the return window is 14 days from the invoice date in all countries except for KSA and Kuwait, where the return window is limited to 2 days only.
• In Egypt, returns for items with manufacturing defects are accepted within 30 days.

Non-Returnable Items:

• All contact lenses cannot be returned.
• All ophthalmic lenses cannot be exchanged or returned.
• For detailed information regarding the eligibility of returns for specific products, kindly refer to the respective product page.

General Return Notes:

• Shipping fees, if applicable, and cash-on-delivery fees are non-refundable.
• To be eligible for a return, items must be in their original condition, unworn, unscratched, and in their original packaging.
• Refunds will be processed using the same payment method as in the original transaction.